Shipping & Returns
At Her Shades R Us, we strive to deliver your makeup products quickly and reliably. By placing an order with us, you agree to the terms outlined in this Shipping Policy, including our strict No Refunds, Returns, or Exchanges Policy.
1. Order Processing Time
• All orders are processed within 1-7 business days of payment confirmation.
• Orders placed on weekends or holidays will be processed on the next business day.
2. Shipping Rates and Delivery Times
• Shipping rates are calculated at checkout based on your location and order size.
• Estimated delivery times vary depending on the shipping method selected and destination. Please note that delivery times are estimates and not guaranteed.
3. Tracking Information
• Once your order is shipped, you will receive a confirmation email with tracking details.
• It is your responsibility to track your shipment and ensure someone is available to receive the package upon delivery.
4. No Refunds, Returns, or Exchanges
Due to the personal nature of cosmetics and for hygiene reasons:
• No Refunds: We do not provide refunds for any reason, including dissatisfaction with the product, color, or shade.
• No Returns: We cannot accept returns for any shipped items, whether opened or unopened.
• No Exchanges: We do not offer exchanges, even if a different product or shade is desired after purchase.
5. Damaged or Defective Items
If your order arrives damaged or defective, you must contact us within 7 business days of receiving your package. Please provide:
• Photos of the damaged or defective product(s).
• Your order number and contact information.
Once your claim is reviewed and approved, we may offer a replacement or store credit at our discretion.
6. Incorrect Shipping Information
• It is the customer’s responsibility to provide accurate shipping details.
• We are not responsible for lost or undeliverable packages due to incorrect or incomplete shipping information.
7. Lost or Stolen Packages
Once your order has been marked as delivered by the carrier, we are no longer responsible for the package. If your package is lost or stolen, please contact the shipping carrier directly to file a claim.
8. International Shipping
• International orders may be subject to customs duties, taxes, or fees imposed by your country’s regulations. These charges are the responsibility of the customer.
• Delivery times for international orders may vary based on customs clearance.
9. Contact Us
If you have any questions about this Shipping Policy or need assistance with your order, please reach out to us:
Her Shades R Us
Email: Hershadesrus@hotmail.com
By placing an order with Her Shades R Us, you acknowledge and agree to this Shipping Policy, including the No Refunds, Returns, or Exchanges terms.