Policy

At Her Shades R Us, we take great pride in offering high-quality makeup products. Due to the personal nature of cosmetics and hygiene standards, we maintain a strict No Refunds, Returns, or Exchanges Policy. Please read this policy carefully before making a purchase.

 

1. All Sales Are Final

All purchases made through Her Shades R Us are considered final. We do not accept returns, issue refunds, or offer exchanges for any products once they have been purchased.

2. Hygiene and Safety

For the safety and well-being of our customers, we cannot resell or reuse makeup products that have been opened, tampered with, or returned. This policy ensures compliance with hygiene and health standards.

3. Exceptions to the Policy

We do not make exceptions to this policy except in the following situations:

• Defective Products:If you receive a product that is defective or damaged during shipping, please contact us within 7 days of receiving your order. Proof of damage (such as photos) may be required. If a defect is confirmed, we may offer a replacement or store credit at our discretion.

• Wrong Item Shipped:If you receive the wrong item, please notify us within 7 days so we can resolve the issue promptly.

4. Color and Shade Disclaimer

We strive to accurately depict product colors and shades on our website. However, variations may occur due to differences in screen displays or lighting conditions. As such, we do not accept returns or exchanges for dissatisfaction with color or shade choices.

5. Order Cancellations

Orders cannot be canceled or modified once they are placed, as we begin processing them immediately to ensure timely delivery.

6. Customer Responsibility

We encourage customers to carefully review product descriptions, ingredients, and other details before making a purchase. If you have questions or concerns, please reach out to us at Hershadesrus@hotmail.com before completing your order.

7. Contact Us

If you experience any issues with your order or have questions about this policy, please contact us:

Her Shades R Us

Email: hershadesrus@hotmail.com